Operations Manager

Title: Operations Manager Position: Full time/ Salaried Location: New York City, NY

Professional Relationships: The Operations Manager will serve under the Chief Operating Officer.


At International Project our organizational success depends on the efficiency of our organizational processes. To help maintain and improve our efficiency, we’re seeking an experienced operations

manager to oversee daily activities. We are looking for a candidate with a passion for missions as well as a sharp business mind and proven success managing multiple departments toward maximum productivity. An ideal candidate would also be highly skilled in human resources, finance, and IT management. The ultimate responsibility of this position is to increase our operational efficiency in accomplishing our mission.


Objectives of this Role

  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization

  • Develop, implement, and maintain quality assurance protocols

  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity

  • Actively pursue strategic and operational objectives

  • Ensure operational activities remain on time and within a defined budget

  • Track staffing requirements, hiring new employees as needed

Daily and Monthly Responsibilities


  • Oversee bookkeeper and ensure proper protocol is followed

  • Manage all grants and participate in grant applications and reporting

  • Coordinate with Treasurer for periodic review of books and any other audits or financial reports that are required

  • Manage payroll and proper payment, filings of taxes and other liabilities

  • Create and maintain department and overall budget process for the organization each year

Human Resources

  • Oversee HR manager and ensure proper protocol is followed

  • Maintain all employee and partner files, in accordance with all applicable laws and best practices

  • Ensure International Project policies and procedures for employees, team members, partners and volunteers follows proper protocol and best practices

  • Prepare all position descriptions and provide to communications and mobilization departments for advertising


  • Cultivate an encouraging culture by developing relationships of trust with missionaries

  • Provide care and/or referrals to qualified member care services to the IP staff

  • Manage all pre-field coaching and processes after acceptance

  • Design and implement a support raising coaching program

  • Produce reports and briefs when needed regarding team

General Operations

  • Ensure ongoing local programmatic excellence, rigorous program evaluation, consistent quality of finance, human resources, communications and IT; recommend timelines and resources needed to achieve the strategic goals

  • Implement effective systems to track progress, so as to measure successes that can be effectively communicated to the board, donors and other constituents

  • Develop a yearly operational plan for approval by the Board

  • Deepen and refine all aspects of communications with the goal of creating a stronger brand

  • Manage IT strategies, needs and contract with outside workers when necessary

  • Produce reports, presentations and briefs for all areas of the organization

Skills and Qualifications

  • Ability to think strategically and lead other leaders with vision and diplomacy

  • Bachelor’s degree in operations management, business administration, or related field, preferred

  • 2+ years’ proven experience in an operations management position

  • Strong budget development and oversight skills

  • Experience in conflict management and business negotiation processes

  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

  • Church or missions experience, preferred

  • Strong communications skills

  • Ability to manage operational budgets

  • Experience in financial and accounting reporting

  • Uphold a close and growing relationship with Jesus Christ

  • Must agree with International Project’s Philosophy of Ministry


Contact: executiveassistant@internationalproject.org